Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it - unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at xplorpax@gmail.com.
Once your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always reach us at xplorpax@gmail.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Exchanges

The fastest way to receive a replacement item is to return your original item. Once the return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Returned items must be in the same condition as received — unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at xplorpax@gmail.com.