Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking details once available.

Shipping Times

Orders are typically delivered within 7–14 business days after processing. Please note that delivery times may vary due to carrier delays, customs processing, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before purchase. From time to time, we may offer free shipping promotions, which will be announced on our website.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking updates to appear.

Customs & Duties

Customs fees, duties, or import taxes may apply depending on your location and are the responsibility of the customer.

Delayed or Lost Orders

If your order has not arrived within 30 days, please contact our support team and we will assist you in resolving the issue.

Incorrect Address

Please ensure all shipping details are correct before placing your order. We are not responsible for orders delivered to incorrectly provided addresses.

Contact Us

For any questions regarding shipping, please contact us at xplorpax@gmail.com.